Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 3-7 business days (excluding weekends and holidays) after order confirmation. You will receive a notification email when your order has been shipped.
Shipping Rates & Delivery
Domestic Shipping (United States):
- Standard Shipping: Calculated at checkout
- FREE SHIPPING on all orders over $35
- Estimated delivery: 10-15 business days after shipment
International Shipping:
- Shipping rates calculated at checkout based on destination
- Estimated delivery: 15-20 business days depending on location and customs processing
- FREE SHIPPING on orders over $35
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor your package's progress.
International Orders - Customs, Duties & Taxes
For international orders, MAIFRENCO INC is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. Customs policies vary widely by country, so please contact your local customs office for more information.
Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
MAIFRENCO INC is not liable for any products damaged or lost during shipping. If you receive a damaged package, please contact the shipping carrier immediately to file a claim. For lost packages, please contact us and we will work with you to resolve the issue.
Delivery Delays
While we strive to meet estimated delivery times, MAIFRENCO INC is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.
Contact Us
If you have any questions about shipping, please contact us.