Return Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help.

 Return Window

You have 30 calendar days from the date you received your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Returned with the original tags and labels still attached.
• You must have the receipt or proof of purchase.

Non-returnable items include: Gift cards, downloadable software products, and any items marked as "Final Sale."

The Return Process

• Contact Us: To initiate a return, please email our support team at maifrencosales@gmail.com with the subject line: "Return Request - Order #[Your Order Number]".
• Provide Details: In your email, please include your Order Number, the item(s) you wish to return, and the reason for the return.
• Approval: We will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the package. Do not send the item back before receiving an RMA number.

Return Shipping Costs

• Customer Responsibility: For returns based on a change of mind or customer error, the customer is responsible for paying the return shipping costs. The original shipping costs are non-refundable.
• Store Responsibility: If the return is a result of our error (you received a damaged, defective, or incorrect item), we will provide a pre-paid return shipping label.