FAQs
Frequently Asked Questions (FAQs)
About MAIFRENCO
Q: What is MAIFRENCO?
A: MAIFRENCO is an online store offering carefully curated home, kitchen, apparel, and Catholic religious products. Our mission is to inspire comfort, faith, and beauty in everyday living. We believe that faith meets home in everything we offer.
Ordering & Products
| Question | Answer |
| How do I know my order went through? | After placing your order, you should receive an order confirmation email immediately. If you don't see it within an hour, please check your spam folder. If it's still missing, contact us at maifrencosales@gmail.com so we can verify the order status for you. |
| Can I modify or cancel my order? | We process orders quickly, often within hours. If you need to cancel or modify your order, please contact us within 12 hours of placing the order. After this window, the order has likely been sent to our global fulfillment partner and cannot be changed. |
| Will all my items ship together? | As we work with multiple global suppliers to bring you a variety of products, items in the same order may sometimes be shipped in separate packages. You will receive a separate tracking number for each package. |
| I need a size chart. Where can I find it? | If a product requires sizing (like clothing), the size chart is usually located directly on the product description page. If you can't find it or need further help, just reach out! |
Shipping & Delivery (Please read carefully!)
| Question | Answer |
| How long does shipping actually take? | Due to our business model, where we source high-quality products directly from our trusted global suppliers, our delivery times are longer than standard retail. 1. Processing Time: 1-3 business days. 2. Shipping Time (Estimated): 7-15 business days for US/CA orders, and 10-20 business days for international orders. Please note these are estimated business days. Delivery during peak holiday seasons may take longer. |
| Where are your products shipped from? | We work with trusted suppliers and fulfillment centers across the U.S. and internationally to ensure reliable delivery and quality products. Our products ship directly from our partnered fulfillment centers located in various regions, including Asia, Europe, and North America. This model allows us to offer you unique products at the best possible prices. |
| Do you ship internationally? | Yes! We proudly offer worldwide shipping. Shipping costs and delivery times may vary depending on your location. |
| How do I track my package? | Once your order ships, you will receive a Shipping Confirmation email with a tracking number. You can use this link anytime to check your delivery status. It may take 3-5 business days for the tracking link to update as the package moves from the supplier's warehouse to the shipping carrier's facility. |
| I see my package is "Stuck" or delayed. What can I do? | Tracking updates can be slow or pause momentarily as a package moves between international checkpoints or customs. If your tracking hasn't updated in over 10 business days, please contact us. We guarantee delivery and will investigate and reship your order if necessary after the maximum expected delivery window has passed. |
| Will I have to pay customs fees or duties? | MAIFRENCO INC is not responsible for any customs fees, duties, or import taxes applied to your order. These charges are the customer's responsibility and are determined by the customs agency in the destination country. |
Returns & Exchanges
| Question | Answer |
| What is your return window? | We offer a 30 calendar day return window from the day you received your item. Items must be unused, in the same condition you received them, and in the original packaging. |
| How do I start a return? | Please email maifrencosales@gmail.com with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and the specific return address (which may be different from our business address). |
| Who pays for the return shipping? | If the item is defective or we shipped the wrong product, we will cover the return shipping costs. If you are returning an item due to a change of mind, buyer's remorse, or ordering the wrong size, the customer is responsible for the return shipping costs. |
| What if my product arrived damaged? | Please contact us immediately (within 48 hours of delivery) and include clear photos of the damage. We will process a free replacement or a full refund without requiring you to return the damaged item. |
Payments & Security
| Question | Answer |
| What payment methods do you accept? | We securely accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay. |
| Is my payment information safe? | Absolutely. All transactions are processed through secure payment gateways (like Shopify Payments) and are encrypted using SSL technology. We never store your credit card information. |
| Do you offer a warranty on your products? | Our products are covered by our 30-day return window for defects. Any additional manufacturer's warranty information will be included in the product description or packaging. |
Faith-Based Products
Q: Do you offer faith-based or religious gifts?
A: Yes. Our Catholic Religious Collection features meaningful items such as rosaries, crosses, crucifixes, and devotional gifts—perfect for personal prayer or thoughtful gifting. We believe in providing products that nurture faith and devotion.
Contact Us
Q: How can I contact MAIFRENCO?
A: You can reach our customer support team anytime via our Contact Us page or email us at maifrencosales@gmail.com. We're happy to help!
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST